Terms & Conditions

Fox Outreach — Last updated: June 2026

Agreement to Terms

These Terms & Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Fox Outreach (“Company”, “we”, “us”, or “our”), concerning your access to and use of the https://www.foxoutreach.com website as well as any other media form, media channel, or mobile website related, linked, or otherwise connected thereto (collectively, the “Site”). The Site is a marketing website only. No services are provided, purchased, or delivered through the Site itself. Actual service engagements are governed by a separate Master Service Agreement (“MSA”) and Statement of Work executed between you and Fox Outreach. In the event of any conflict between these Terms & Conditions and an executed MSA, the terms of the MSA control with respect to the services. You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms & Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS & CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms & Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms & Conditions, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms & Conditions to stay informed of updates. Your continued use of the Site after the date such revised Terms & Conditions are posted constitutes your acceptance of those changes.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use the Site.

Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms & Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.

User Representations

By using the Site, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms & Conditions; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (4) you will not use the Site for any illegal or unauthorized purpose; and (5) your use of the Site will not violate any applicable law or regulation.

If you submit any information to us through the Site (such as a contact form inquiry) that is untrue, inaccurate, not current, or incomplete, we reserve the right to refuse any current or future engagement with you.

Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. As a user of the Site, you agree not to:

  1. Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  2. Trick, defraud, or mislead us, especially in any attempt to obtain sensitive information.
  3. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
  4. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
  5. Use any information obtained from the Site in order to harass, abuse, or harm another person.
  6. Make improper use of our contact or support channels or submit false inquiries.
  7. Use the Site in a manner inconsistent with any applicable laws or regulations.
  8. Engage in unauthorized framing of or linking to the Site.
  9. Upload or transmit viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
  10. Engage in any automated use of the system, such as using scripts or data mining, robots, or similar data gathering and extraction tools.
  11. Delete the copyright or other proprietary rights notice from any Content.
  12. Attempt to impersonate another person or misrepresent your identity or affiliation when contacting us.
  13. Upload or transmit any material that acts as a passive or active information collection or transmission mechanism, including without limitation clear graphics interchange formats (“gifs”), 1x1 pixels, web bugs, cookies, or other similar devices.
  14. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
  15. Harass, annoy, intimidate, or threaten any of our employees or agents.
  16. Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
  17. Copy or adapt the Site's software, including but not limited to HTML, JavaScript, or other code.
  18. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
  19. Use, launch, develop, or distribute any automated system, including without limitation any spider, robot, scraper, or offline reader that accesses the Site.
  20. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise without our express written consent.

Submissions

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site or our services (“Submissions”) provided by you to us through the Site's contact form or any other channel are non-confidential and may be used by us at our discretion. We shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby warrant that any such Submissions are original with you or that you have the right to submit them.

Notwithstanding the above, any proprietary business information — including targeting criteria, customer lists, or confidential business details — that you share through the contact form solely in the context of requesting a proposal or evaluating our services will be treated as confidential and used only to respond to your inquiry, consistent with our Privacy Policy. The unrestricted use grant above applies to general feedback and ideas, not to confidential business data shared for the purpose of obtaining a service proposal. Once a formal engagement begins, confidentiality obligations in the executed MSA govern.

Third-Party Websites and Content

The Site may contain links to other websites (“Third-Party Websites”) as well as articles, text, graphics, pictures, designs, information, and other content belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content available through the Site, including the content, accuracy, opinions, reliability, privacy practices, or other policies contained therein.

Inclusion of, or linking to, any Third-Party Websites or Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access any Third-Party Websites, you do so at your own risk and these Terms & Conditions no longer govern. We do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your use of or contact with Third-Party Websites or Third-Party Content.

Site Management

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms & Conditions; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms & Conditions, including reporting such user to law enforcement authorities; (3) remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (4) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

Privacy Policy

We care about data privacy and security. Please review our Privacy Policy. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms & Conditions. The Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, your continued use of the Site constitutes your agreement to have your data transferred to and processed in the United States.

Term and Termination

These Terms & Conditions shall remain in full force and effect while you use the Site. WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS & CONDITIONS OR OF ANY APPLICABLE LAW OR REGULATION.

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site.

Governing Law

These Terms & Conditions and your use of the Site are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms & Conditions (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved through binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both available at www.adr.org. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by applicable AAA rules or law, the arbitration will take place in San Francisco County, California.

If for any reason a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in San Francisco County, California, and the Parties hereby consent to and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such courts.

In no event shall any Dispute be commenced more than one (1) year after the cause of action arose.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

Corrections

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

Payments and Billing

Payments for Fox Outreach services are processed through Stripe, Inc. (“Stripe”), a third-party payment processor. By submitting payment information through our Stripe-hosted payment page, you agree to Stripe's Terms of Service and Privacy Policy, available at stripe.com. Fox Outreach does not store your payment card details. All payment information is collected and processed directly by Stripe.

Payment terms:

  • Services are billed on a monthly basis. The monthly retainer is due at the start of each billing period and covers infrastructure, list building, copywriting, and ongoing optimization.
  • A per-lead fee is invoiced separately for each qualified conversation delivered during the billing period.
  • All fees are stated in US dollars. Pricing may be updated with 30 days written notice.

Failed payments:

If a payment fails, we will notify you promptly. If the outstanding balance is not resolved within 7 days of the due date, we reserve the right to pause or suspend active campaigns until payment is received.

Refund policy:

  • Monthly retainer fees are non-refundable once a billing period has begun, as work commences immediately at the start of each period.
  • Per-lead fees are non-refundable once a qualified lead has been delivered.
  • A qualified lead is a reply that (a) expresses genuine interest in learning more or scheduling a conversation, (b) comes from a person at a company matching the agreed ideal customer profile, and (c) originated from the managed outreach campaign. Automated replies, out-of-office messages, and opt-out requests do not qualify.
  • If you believe a delivered lead does not meet these criteria, you must notify us in writing within 10 business days of delivery. Delivery is deemed to occur on the date Fox Outreach sends you a notification email identifying the qualified conversation. Disputed leads will be reviewed in good faith against the criteria above, and any fee adjustments will be applied to the following billing period.

Cancellation:

You may cancel your engagement with 30 days written notice sent to hello@foxoutreach.com. You remain responsible for any retainer fees and per-lead fees incurred during the notice period.

Performance Benchmarks and Marketing Claims

Statistics, benchmarks, and performance figures displayed on the Site (including but not limited to open rates, reply rates, bounce rates, and time-to-launch estimates) are illustrative benchmarks based on industry research and general best practices for cold email programs. They are not guarantees of results.

Actual campaign performance varies depending on a number of factors outside our control, including but not limited to: the client's industry and target market, the specificity and quality of the ideal customer profile, offer positioning and value proposition, market conditions, contact list characteristics, recipient email infrastructure, and the maturity of the engagement. Benchmarks referenced on the Site are generally representative of mature, high-volume programs and may not reflect results achievable in early-stage or lower-volume campaigns.

Nothing on the Site constitutes a warranty, promise, or representation that any specific outcome, metric, or result will be achieved. Fox Outreach makes no guarantee of any particular volume of meetings booked, replies generated, or pipeline produced as a result of services rendered.

Disclaimer

The Site is provided on an as-is and as-available basis. You agree that your use of the Site will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Site and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the Site's content or the content of any websites linked to the Site and we will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damage of any nature whatsoever resulting from your access to and use of the Site, (3) any unauthorized access to or use of our servers and/or any personal information stored therein, (4) any interruption or cessation of transmission to or from the Site, or (5) any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Site by any third party. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Site.

Limitations of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site, even if we have been advised of the possibility of such damages. Certain US state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your use of the Site; (2) your breach of these Terms & Conditions; (3) any breach of your representations and warranties set forth in these Terms & Conditions; or (4) your violation of the rights of a third party, including but not limited to intellectual property rights. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims.

Electronic Communications

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.

California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

Miscellaneous

These Terms & Conditions and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us regarding your use of the Site. Our failure to exercise or enforce any right or provision of these Terms & Conditions shall not operate as a waiver of such right or provision. These Terms & Conditions operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war or civil unrest, government actions or regulations, changes to email deliverability policies or spam filtering by inbox providers (including Google and Microsoft), platform outages or service interruptions by third-party email infrastructure or data providers, or any other event outside our reasonable control that materially affects campaign performance or service delivery. If any provision or part of a provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Terms & Conditions and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms & Conditions or use of the Site.

Contact Us

Fox Outreach

hello@foxoutreach.com